SOS home emergency
Fever, pain, a bleeding wound: a qualified nurse at your door in under an hour.
30+
Qualified nurses
< 60min
Response time
24/7
Availability
22
Coverage zones
What this care involves
On-site clinical assessment, first nursing care, referral to SAMU 141 or the clinic if needed, and a report sent to your doctor.
What's included
- Telephone triage with our 24/7 coordinator
- On-site clinical assessment within the hour
- First nursing care and stabilisation
- Escalation to SAMU 141 or a clinic if needed
- A clear report sent to your doctor
What to expect
Call the coordinator
You call or send a WhatsApp. The coordinator assesses the situation over the phone: symptoms, consciousness level, medical history. Triage in under 3 minutes.
On-call nurse dispatched
The nearest available nurse departs immediately with an emergency kit: blood-pressure monitor, pulse oximeter, dressing supplies and glucometer.
On-site clinical assessment
Vital signs, rapid neurological evaluation, and stabilisation. The nurse decides: keep at home with monitoring or escalate to SAMU 141.
Handover and follow-up
A clinical report is sent to your GP within the hour. If hospitalisation is needed, the nurse accompanies the patient until admission.
The benefits
Help in under an hour
An on-call nurse is dispatched across Marrakech to reach you in under 60 minutes, day or night, weekend or public holiday.
The right level of response
Our coordinator triages your call first, so you get nursing care at home when that is enough and an ambulance only when it is truly needed.
Reassurance when worry strikes
A qualified professional at your door calms a tense evening and tells you plainly what is happening and what comes next.
Who is this for
Night or weekend emergency
Your GP is unreachable, clinics are closed, and you are unsure whether the situation warrants a trip to the ER.
Isolated elderly person
Your parent lives alone and has had a fall or fainting episode — you need a professional on-site assessment, even from afar.
Expat families or tourists
You are unfamiliar with the local healthcare system, do not speak the language, and need reliable, rapid medical help in your own language.
Five steps, zero grey areas.
From first contact to the final report, every moment is documented, traceable and transparent.
- 01
You make a request
By phone, WhatsApp or via the platform. Describe the situation: a coordinator takes over immediately.
Response in under 15 minutes - 02
Clinical triage
The coordinator assesses the situation in 90 seconds: SAMU 141 if life-threatening, an SOS nurse if urgent, or a same-day scheduled visit.
Professional clinical assessment - 03
Nurse assignment
The nearest qualified nurse receives the offer. 60 seconds to respond, otherwise the next one is alerted automatically.
Every nurse verified individually - 04
The visit
The nurse arrives, identity verified. Vital signs entered on tablet, procedures documented, record signed.
Verified identity + real-time tracking - 05
After the visit
Report sent to your treating doctor. Vital signs available as PDF. NGAP-coded receipt for your AMO/CNSS claims.
Complete documentation within 24h
Clinical details
The SOS Home Emergency service covers moderate emergencies: vasovagal episodes, hypoglycaemia, hypertensive crises, falls without prolonged loss of consciousness, cutaneous allergic reactions, high fevers, and wounds requiring haemostasis or dressing. The on-call nurse carries a standardised emergency kit including a blood-pressure monitor, pulse oximeter, capillary glucometer, tympanic thermometer, sterile dressing materials and an auto-injectable adrenaline pen. Phone triage follows the ABCDE (Airway, Breathing, Circulation, Disability, Exposure) assessment framework to distinguish situations requiring SAMU 141. In a confirmed life-threatening emergency (cardiac arrest, stroke, MI, uncontrollable haemorrhage), the coordinator immediately activates SAMU 141 and the nurse delivers first-response care until the medical team arrives.
Frequently asked questions
Call us for worrying but non life-threatening situations such as a high fever, a wound that needs dressing or sudden pain. For chest pain, breathing difficulty or loss of consciousness, dial SAMU 141 first; our nurse can stay with you while the ambulance is on its way.
Yes. The on-call line and the dispatched nurse operate 24 hours a day, every day of the year, including Eid and public holidays. There is no separate booking needed.
An urgent night or weekend call-out carries a higher rate than a planned daytime visit because of the on-call cover. The coordinator quotes the fee clearly before the nurse sets off, with no hidden extras.
My father fainted at 11 pm on a Friday. Within 40 minutes a nurse was there, stabilised him and calmly explained everything. He spared us a night of panic at the ER.
Karim B.
Patient's son — Hivernage
Areas covered
- Guéliz< 20m
- Hivernage< 20m
- Semlalia< 25m
- Camp El Ghoul< 25m
- Médina< 25m
- Mellah< 25m
- Kasbah< 25m
- Bab Doukkala< 30m
- Palmeraie< 35m
- Sidi Ghanem< 35m
- Targa< 30m
- Ménara · Agdal< 30m
- Massira< 25m
- Daoudiate< 25m
- M'hamid< 30m
- Hay Al Izdihar< 30m
- Hay Mohammadi< 30m
- Sidi Youssef Ben Ali< 30m
- Chrifia · Route de l'Ourika< 35m
- Route de Safi< 35m
- Aïn Itti< 30m
- Tameslohte< 40m
Conditions we treat
SOS home emergency
Life-threatening emergency? Call SAMU 141.