Frequently asked questions about home care in Marrakech

State diploma scanned and cross-checked with the originating ISPITS, practising licence from the Ministry of Health, ID document, valid professional liability certificate and a practical test with a reference doctor. No nurse is assigned without all five items validated.

Injections, infusions, complex dressings, post-operative care, diabetes monitoring, vital-sign surveillance, medical hygiene and elderly accompaniment. We cover 15 categories of home nursing care in Marrakech.

Yes, with a medical prescription. The nurse installs the infusion, monitors vitals (BP, SpO2, heart rate) and documents every parameter in the signed visit record.

The nurse measures capillary blood glucose, adjusts insulin doses per the treating doctor's protocol, inspects feet and maintains a structured monitoring log. Frequency is tailored to each patient.

Yes. Every nurse carries a full kit: blood-pressure monitor, pulse oximeter, glucometer, thermometer, sterile dressing supplies and a portable payment terminal. Single-use materials are included in the price.

Yes. After each visit a structured report (vitals, procedures, observations) is sent to the treating physician via a secure channel. The doctor can adjust the protocol accordingly.

Yes, post-operative dressings (abdominal, orthopaedic, vascular) are among our most requested services. The nurse follows the surgeon's protocol and documents wound-healing progress at every visit.

Yes, SOS Nursing coordinates a private ambulance service in Marrakech, available 24/7. Medicalised transport, light ambulance or comfort vehicle depending on the patient's condition and medical prescription.

Medicalised ambulance with resuscitation equipment, light ambulance for scheduled transfers, and comfort vehicle for consultations or examinations. Every vehicle is equipped to current standards.

Yes. Transfers between clinics, hospitals or rehabilitation centres can be planned in advance or arranged urgently. The coordinator organises the route and the medical team appropriate to the patient's case.

A coordinator assesses the patient's condition, selects the appropriate vehicle (medicalised ambulance or air transport via partner) and handles end-to-end logistics. A detailed quote is provided before departure.

The medicalised ambulance has cardiac monitoring, a defibrillator, oxygen and basic resuscitation equipment. For any life-threatening emergency, dial SAMU 141 first: SOS Nursing is a private service, not a public rescue service.

Doctor-prescribed medical transport is partially reimbursable based on the National Reference Tariff. We provide a structured receipt for submission to your AMO or CNSS fund.

A qualified technician comes to your home with sterile sampling equipment. Samples are transported under cold chain to an accredited partner laboratory. Results are available within 24 to 48 hours.

Full blood panel (CBC, glucose, HbA1c, lipid panel, kidney panel, liver panel), thyroid markers, serology, coagulation panel and more. The coordinator checks feasibility based on your prescription.

Samples are taken by a qualified lab technician or an authorised nurse, mandated by a partner laboratory accredited by the Ministry of Health.

Results are sent via secure digital channel (encrypted PDF) and a copy is forwarded to your treating physician on request. Turnaround varies from 24 h for a standard panel to 5 days for cultures.

For most panels (glucose, lipids, liver function), a 10-to-12-hour fast is recommended. The coordinator confirms preparation instructions when booking the appointment.

Doctor-prescribed tests are partially reimbursable by AMO or CNSS based on ANAM's National Reference Tariff. The partner laboratory issues a coded receipt for your reimbursement paperwork.

The nurse performs medical acts (injections, infusions, dressings) under prescription. The home-help aide provides non-medical support: personal hygiene, dressing, meals, mobility and companionship. Both services are complementary.

Yes. A night-watch carer provides continuous presence from 8 pm to 8 am: monitoring, mobility assistance, medication administration if prescribed, and immediate alerting if a problem arises.

Yes. Our staff are trained in specific techniques: adapted communication, fall prevention, gentle cognitive stimulation and maintaining a reassuring routine. A care plan is drawn up with the family.

Both are available. You can book one-off help (post-hospital return, carer's absence) or schedule regular support. No long-term commitment is required.

Every home-help aide is verified: ID, professional references, skills interview and in-house training in core competencies (mobility, hygiene, first aid). A clinical supervisor ensures ongoing quality.

Yes. Post-hospitalisation care combines nursing (dressings, injections, monitoring) and home help (hygiene, meals, mobility) for a smooth recovery at home.

The price depends on the type of care, its complexity, duration and frequency of visits. A coordinator calls you within 30 minutes with a written quote before any procedure. Nothing is charged without prior agreement.

Partially. Reimbursement is based on ANAM's National Reference Tariff (TNR). We issue a structured receipt with NGAP-coded procedures (AMI, AIS, IFI), which you submit to your fund.

Payment only takes place after the visit is completed and signed. Cash, card via portable terminal, or bank transfer. No deposit is required at booking.

A supplement may apply for night visits (after 8 pm), weekends and public holidays. This supplement is always stated in advance in the written quote, never as a surprise.

For the 12 covered neighbourhoods in Marrakech, travel is included in the price. A supplement may apply for peripheral zones, always stated in advance in the quote.

Contact a coordinator via WhatsApp or phone. After assessing your need (type of care, frequency, timing), you receive a detailed written quote within 30 minutes, no obligation.

Yes. For recurring follow-ups (diabetes, chronic dressings, elderly care), we offer tailored packages at a preferential rate. Ask your coordinator for a custom quote.

Guéliz, Hivernage, Médina, Mellah, Kasbah, Bab Doukkala, Semlalia, Camp El Ghoul, Palmeraie, Sidi Ghanem, Targa and Ménara-Agdal — 12 neighbourhoods covered in Marrakech with adapted response times.

Yes. Our nurses and home-help aides serve Palmeraie villas, gated communities and residential complexes. The coordinator arranges access with site security.

On average, a nurse arrives within 60 minutes for an urgent request in covered neighbourhoods. Scheduled visits are planned at a time that suits you, including same day.

Yes. An on-call coordinator takes calls around the clock, seven days a week, including public holidays. A reduced team of night nurses is on standby across the entire covered area.

Yes. We regularly visit hotels, riads and tourist residences in Marrakech. The coordinator speaks French, Darija and English to assist tourists and expats.

Our service is focused on Marrakech and its immediate outskirts. For one-off needs outside the area (Essaouira, Ouarzazate), contact the coordinator to assess feasibility on a case-by-case basis.

Dial SAMU 141 or Civil Protection 150 immediately. SOS Nursing is a private home-care service, not a public rescue service. Our coordinator can trigger SAMU for you if the situation requires it.

An on-call coordinator takes calls around the clock. A reduced team of two to three night nurses is on standby across the covered area, ready to respond within the hour.

Yes. The coordinator performs a rapid phone triage: referral to SAMU 141 if life-threatening, dispatch of an SOS nurse if urgent, or same-day scheduled visit for non-urgent cases.

The nurse follows the emergency protocol: first-aid measures, SAMU 141 call, and immediate notification of the family and treating physician. Everything is documented in the visit record.

Yes. Data is encrypted at rest and in transit (TLS 1.3), hosted in the European Union, and accessible only to carers working on your file. CNDP compliant under Law 09-08. Export or deletion on request.

Contact the coordinator via WhatsApp or phone at least 2 hours before the scheduled slot. No penalty applies for cancellations within that window. If the nurse is running late, the coordinator notifies you.